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  • How to deal with defective products


If a Snom product proves to be defective within the warranty period, you are entitled to a repair or replacement (RMA - Return Material Authorisation).

If you are a distribution partner and have purchased the product directly from us, please follow the instructions below. 

For everyone else, please contact your reseller for the RMA process.


RMA process:

  1. Raise your RMA request on our helpdesk (helpdesk.snom.com)



  2. Snom will review your request and provide you with the RMA number. The number is valid for 14 days.
  3. Write the RMA number legibly on the outside of the parcel and send it to the address indicated in the RMA process.


We do not accept returns without a valid RMA number! Never write the RMA number on the phone's original packaging. Please use outer packaging.


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