Hardware Fault

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Revision as of 16:29, 28 April 2011 by Af@snom.de (Talk | contribs)
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What to do on a hardware fault?

If you suspect a hardware problem with your snom product, you should contact the company that you purchased it from for assistance. If you are an end customer, this means the valued added reseller (VAR) that either installed your system or provided you with snom products. If you are a VAR, you should contact your snom product distributor and they can assist in getting you a replacement if the snom product is still covered by the initial product warranty. VARs should be registered VARs. This can be accomplished by going to

http://www.snom.com/en/partners/value-added-reseller/registering-as-snom-var

At any time, if all of these avenues are not available to satisfy your needs or request for assistance you may open a request for assistance on our support page:

http://www.snom.com/en/support/tips-on-using
NOTE

If you don't know your vendor, please check the list of snom distributors and/or snom VARs in your region. Thank you very much for your understanding,

Your snom Customer Service

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