Hardware Fault

From Snom User Wiki

(Difference between revisions)
Jump to: navigation, search
m
m
Line 2: Line 2:
;What to do on a hardware fault?
;What to do on a hardware fault?
If you suspect a hardware problem with your snom product, you should contact the company that you purchased it from for assistance. If you are an end customer, this means the valued added reseller (VAR) that either installed your system or provided you with snom products. If you are a VAR, you should contact your snom product distributor and they can assist in getting you a replacement if the snom product is still covered by the initial product warranty. VARs should be registered VARs.  This can be accomplished by going to  
If you suspect a hardware problem with your snom product, you should contact the company that you purchased it from for assistance. If you are an end customer, this means the valued added reseller (VAR) that either installed your system or provided you with snom products. If you are a VAR, you should contact your snom product distributor and they can assist in getting you a replacement if the snom product is still covered by the initial product warranty. VARs should be registered VARs.  This can be accomplished by going to  
-
  http://www.snom.com/en/partners/value-added-reseller/registering-as-snom-var
+
  http://www.snom.com/en/partners/become-a-partner/register-as-snom-var/
At any time, if all of these avenues are not available to satisfy your needs or request for assistance you may open a request for assistance on our support page:
At any time, if all of these avenues are not available to satisfy your needs or request for assistance you may open a request for assistance on our support page:
-
  http://www.snom.com/en/support/tips-on-using
+
  https://support.snom.com
;NOTE
;NOTE
If you don't know your vendor, please check the list of [http://www.snom.com/en/partners/find-a-partner/distributors/distributor-search/ snom distributors] and/or [http://www.snom.com/en/partners/find-a-partner/value-added-resellers/var-search/ snom VARs] in your region.
If you don't know your vendor, please check the list of [http://www.snom.com/en/partners/find-a-partner/distributors/distributor-search/ snom distributors] and/or [http://www.snom.com/en/partners/find-a-partner/value-added-resellers/var-search/ snom VARs] in your region.

Revision as of 16:32, 28 April 2011

Languages: English • Deutsch
What to do on a hardware fault?

If you suspect a hardware problem with your snom product, you should contact the company that you purchased it from for assistance. If you are an end customer, this means the valued added reseller (VAR) that either installed your system or provided you with snom products. If you are a VAR, you should contact your snom product distributor and they can assist in getting you a replacement if the snom product is still covered by the initial product warranty. VARs should be registered VARs. This can be accomplished by going to

http://www.snom.com/en/partners/become-a-partner/register-as-snom-var/

At any time, if all of these avenues are not available to satisfy your needs or request for assistance you may open a request for assistance on our support page:

https://support.snom.com
NOTE

If you don't know your vendor, please check the list of snom distributors and/or snom VARs in your region. Thank you very much for your understanding,

Your snom Customer Service

Personal tools
Interoperability