Hardware Fault

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{{Languages|Hardware Fault}}
{{Languages|Hardware Fault}}
;What to do on a hardware fault?
;What to do on a hardware fault?
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:Should you discover a <font color=RED>'''hardware fault'''</font> with one of our [[products]] - regardless within or outside the warranty period - please '''contact the dealer''' where you initially purchased the product from.
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:If you suspect a hardware problem with your snom product, you should contact the company that you purchased it from for assistance.
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:If you are an end customer, this means the valued added reseller (VAR) that either installed your system or provided you with snom products.
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:If you are a VAR, you should contact your snom product distributor and they can assist in getting you a replacement if the snom product is still covered by the initial product warranty.
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:VARs should be registered VARs.  This can be accomplished by going to [http://www.snom.com/en/partners/value-added-reseller/registering-as-snom-var http://www.snom.com/en/partners/value-added-reseller/registering-as-snom-var]
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:At any time, if all of these avenues are not available to satisfy your needs or request for assistance you may open a request for assistance on our support page, [http://www.snom.com/en/support/tips-on-using http://www.snom.com/en/support/tips-on-using]
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;NOTE
;NOTE
:If you don't know your vendor, please check the list of [http://www.snom.com/en/partners/distributors/ snom distributors] and/or [http://www.snom.com/sv/partners/value-added-reseller/var-search/ snom VARs] in your region.
:If you don't know your vendor, please check the list of [http://www.snom.com/en/partners/distributors/ snom distributors] and/or [http://www.snom.com/sv/partners/value-added-reseller/var-search/ snom VARs] in your region.

Revision as of 19:56, 5 August 2010

Languages: English • Deutsch
What to do on a hardware fault?
If you suspect a hardware problem with your snom product, you should contact the company that you purchased it from for assistance.
If you are an end customer, this means the valued added reseller (VAR) that either installed your system or provided you with snom products.
If you are a VAR, you should contact your snom product distributor and they can assist in getting you a replacement if the snom product is still covered by the initial product warranty.
VARs should be registered VARs. This can be accomplished by going to http://www.snom.com/en/partners/value-added-reseller/registering-as-snom-var
At any time, if all of these avenues are not available to satisfy your needs or request for assistance you may open a request for assistance on our support page, http://www.snom.com/en/support/tips-on-using
NOTE
If you don't know your vendor, please check the list of snom distributors and/or snom VARs in your region.

Thank you very much for your understanding,

Your snom Customer Service

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