Snom m9/Documentation/Online Manual/Maintenance

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Contents

Important info regarding IPv6

  • Update to an upgraded Linux Kernel if IPv6 interface is not working!
  • The IPv6 interface requires an upgraded Linux Kernel on the device. If the IPv6 interface is not working, upgrade the device to the latest Linux Kernel which can be found at http://downloads.snom.com/fw/m9-os.bin

System- and State Informations

System Info (Handset)

  • Navigate to Settings menu on the Handset and press System Info
  • Info includes
    • Base Station: IP Address, Firmware, MAC, RFPI
    • Handset: Firmware, IPUI



Note: When handset is not connected to the base station, the IPUI and FW of the handset can be displayed by pressing each of the following keys in quick succession:

  • Menu Key, Green Key, Digit 0, Digit 1



System Status

  • snom m9 FW Version
  • Network Parameters (IP, Gateway, DNS)
  • Base Station MAC Address and RFPI
  • SIP Registrations Status
  • Registered DECT Handsets


Image:M9 status.PNG


Calls

  • Indicates status of calls on the snom m9 Base Station


Image:m9_call.png


DNS Cache

  • To reduce DNS traffic across the network, and increase performance, snom m9 stores DNS query results for a period of time
  • The contents of the DNS cache can be viewed under this section


Image:M9 dns.PNG


Logging and Tracing

Logging

  • DECT events
  • SIP messages
  • Web server events
  • Media-related events
  • General events
  • DNS events
  • LDAP events
  • Network events
  • TLS events


Image:M9 log.PNG


Log Filter

  • Allows filtering of relevant Log events
  • Logging levels can be adjusted for each logging category



Network Analyzer

  • Network Analyzer allows administrators to capture network traffic on the Base Station
  • Capture files can be viewed in Wireshark/Ethereal
  • "PCAP on Bootup" function automatically turns on packet capture on bootup
  • Start/Stop controls provide a window for packet capture



Diagnostics

  • Displays memory usage
  • Provides access to linux /proc folder for checking version, uptime, sockets etc.


Image: M9_diagnostics_screen.PNG‎


Settings

Settings

  • Lists Setting Parameters of the snom m9 Base Station
  • Settings can be stored as an XML file and exported for duplication/provisioning

IMPORTANT NOTE: Passwords won't be written to the settings file in clear text but indicated as stars only. Make sure you remove or edit all password entries in the XML file before uploading the settings file to the base station.

Image:m9_settings.png

Upload Settings (Base Station)

  • Allows manual upload of settings XML file



Reset Settings

  • Function performs a factory reset
  • Will delete all:
    • Stored settings
    • Active SIP Registrations
    • Address Book contacts
    • Registered DECT Handsets



Forgotten PIN/Password Recovery

  • It may happen that the user forgets the DECT PIN as well as the Web portal password of the snom m9, rendering the device inaccessible
  • Under such circumstances the base station can be reverted back to factory default by dialing the recovery code **0000** from any registered handset


Firmware Update

snom m9 FW contains Base Station and Handset FW bundle

  • Note: The 'a' and 'b' versions only differ in the Languages supported on the handset. The base station FW is identical.
  • IMPORTANT NOTE: When updating from FW version 9.2.x or below, the base will need to be rebooted twice after applying the FW. After update:
* Press Reboot from web interface
* Wait 20 seconds
* Unplug the base and reconnect
* After device boots up, update all Handsets to the latest FW

Important note for IPv6:

  • Update to an upgraded Linux Kernel if IPv6 interface is not working!
  • The IPv6 interface requires an upgraded Linux Kernel on the device. If the IPv6 interface is not working, upgrade the device to the latest Linux Kernel which can be found at http://downloads.snom.com/fw/m9-os.bin

Standard Version (EU/US)

Eastern Europe/Scandinavian Version

Base Station

  • HTTP:
    • Copy the the following link: http://downloads.snom.com/fw/m9-9.6.13-a.bin
    • Enter the above copied link in the software update field and click on Update
    • Update status is indicated on the Web Interface
    • FW upgrade requires restart


Handset

  • Press “Settings”, and select “Handset”
  • Select “FW Update” option and press OK
  • Handset displays “On Charger”
  • Place Handset on charger, upload progress is indicated on Handset
  • Handset FW Update takes approx. 5 minutes
  • Please ensure to perform a "Handset Reset" from the "Handset" menu every time the handset FW is updated to a new version
  • Note: Up to 4 handsets can be updated in parallel
  • Note: Handsets can also be upgrade via the USB port located under the batter cover. Details on Handset FW upgrade with USB can be found Here

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