Settings/acd unavailable req

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WEB USER INTERFACE
N/A
PHONE USER INTERFACE
N/A
FIRMWARE VERSIONS
V10  
Starting versions: 10.1
XML CONFIGURATION
<acd_unavailable_req idx="INDEX" perm="PERMISSIONFLAG">VALIDVALUE</acd_unavailable_req>
DESCRIPTION
If set to "on", a call agent can select the reason code when going to the Unavailable state.
If set to "off", a call agent will not be presented with reason codes for selection when going to the Unavailable state.
VALIDVALUE
on, off
DEFAULTVALUE
on
FURTHER INFORMATION
Broadsoft
Personal tools
Interoperability