FAQ/What does call forwarding mean and how is it configured

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Answer

It is a redirection feature. The phone can divert immediately, on busy, after n seconds or never. It is also called "Call Diversion" or "Redirection".

Configure "Call Forwarding" via your phone´s keypad (Phone User Interface)

  1. Press "Settings" Button
  2. With the arrow keys navigate until "Call Features" is selected
  3. Select "Call Formwarding"
  4. Press "Enter" Symbol for entering the submenu and once again for changing the redirection mode
  5. Use the arrow keys to define whether you want your incoming calls redirected "always", "when busy" or "on timeout"
  6. If you decide e.g. for "always" go back into the "redirection" submenu and select "redirect target"
  7. This has only be done once or when you want to change the number: Press "enter" and insert a phone extension for the redirection
  8. Leave the menu or just wait some seconds until the idle screen re-appaers on the display, "CFwd" is now displayed there.
  9. For disabling redirection go to step 5), choose the existing redirection and disable it

Configure "Call Forwarding" via your phone´s Web User Interface

  1. Administrator-> Webinterface-> Preferences->Always->Number: Enter the , e.g. 123
  2. Administrator-> Webinterface-> Function Keys: Assign the type "Key Event" to any of the available keys (D-keys upper/ P-keys lower will work), enter the string "F_REDIRECT" into the number field
  3. Phone User-> Phone-> Pressing the "F_REDIRECT" key will toggle the call forwarding feature: "CFwd" is displayed when redirection is switched on and all calls will be forwarded to

Configure "Call Forwarding" via any function key in snom software version V7

  1. Administrator-> Webinterface-> Function Keys: Assign the type "Key Event" to any of the available keys (D-keys upper/ P-keys lower will work), enter the string "F_REDIRECT:" into the number field, e.g. F_REDIRECT: 123
  2. Phone User-> Phone-> Pressing the "F_REDIRECT" key will toggle the call forwarding feature: "CFwd" is displayed when redirection is switched on and all calls will be forwarded to

Configure "Call Forwarding" via any function key in snom software version V8

  1. Administrator-> Webinterface-> Function Keys: Assign the type "Forward to" to any of the available keys (D-keys upper/ P-keys lower will work), enter the extension number you want to forward to into the number field, e.g. 123
  2. Phone User-> Phone-> Pressing the "Forward to" key will toggle the call forwarding feature: "CFwd" is displayed when redirection is switched on and all calls will be forwarded to
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