Category:HowTo:Client matter code

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Configuration

You must activate setting cmc feature in order to use the feature.

Since 8.7.5 You have to assign F_CMC key to the one of the softkeys defined for connected state:

  • Default softkeys assigment:
call_screen_fkeys_on_connected!: F_LEFT F_RIGHT F_PARKORBIT F_DUAL_AUDIO(not:Conference) F_REC(not:Conference) F_DIALOG(not:Conference) F_CONF_ON
call_screen_fkeys_on_connected!: F_LEFT F_RIGHT F_PARKORBIT F_DUAL_AUDIO(not:Conference) F_CMC(not:Conference) F_DIALOG(not:Conference) F_CONF_ON

Usage

For example, you can use this feature to tag a call to a certain customer number with a client ID so that you can charge this customer for this call at the end of the month. When you call the customer, you will see a soft button called 'CMC' on your screen. You can press this button and enter a code which will cause an INFO message to be sent to the server, similar to the following:

INFO sip:101@192.168.1.195:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.0.185:1025;branch=z9hG4bK-bi735b6fsexf;rport
From: <sip:102@192.168.1.195>;tag=0cyndhjhd4
To: <sip:101@192.168.1.195;user=phone>;tag=745a002d
Call-ID: 3c280c707fa8-ahiyetidt3oa
CSeq: 3 INFO
Max-Forwards: 70
Contact: <sip:102@192.168.0.185:1025;line=vtj1jsq7>;reg-id=1
User-Agent: snom370/7.3.30
X-ClientCode: 555
Content-Length: 0

The code that you have entered will be sent in header X-ClientCode.
The INFO message will be sent as a message within the current dialog, which means it will be connected to the current call by Call-ID, From-tag, To-tag etc. In this way the server will know that the current call must be tagged with number 555.

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