Features/Call Deflection

From Snom User Wiki

Contents 1 Introduction 2 Usage 2.1 via Soft "Transfer" Key (1 Ringing Call) 2.2 via Soft "Transfer" Key (Multiple Ringing Calls) 2.3 Disabling Call Deflect

Introduction

snom phones provide the capability of transferring an incoming ringing call to a third destination without answering it first. This is also referred to as "Call Deflection".

The context-sensitive transfer key has been reserved for this functionality; it can no longer be used to effect a regular call transfer (blind or attended). This is so the user can unambiguously indicate what he wishes to do in a situation where this might not be readily discernible, for instance when there is one held and one ringing call: in this case the soft transfer key will operate on the ringing call (deflect it) and the hard transfer key (the physical button on the phone) will operate on the held call (transfer it). The soft transfer key will appear only when there is at least on ringing call. Call Deflection may be disabled; in this case the soft transfer key will not appear.

Note: The snom 300 does not have soft keys. In order to utilize the functionality on the snom 300 one of the programmable keys must have been assigned the key event "F_DEFLECT".

Usage

via Soft "Transfer" Key (1 Ringing Call)

This section describes how to deflect a call when there is exactly 1 incoming ringing call.

Phone Type	1st step	2nd step	3rd step	4th step
	A calls B	B presses the key under the icon	B dials C	B is disconnected from A A is transferred to C
	A calls B	B presses the function key labeled "Xfer"	B dials C	B is disconnected from A A is transferred to C
	A calls B	B presses F-Key "F_DEFLECT"	B dials C	B is disconnected from A A is transferred to C

via Soft "Transfer" Key (Multiple Ringing Calls)

This section describes how to deflect a call when there is more than 1 incoming ringing call.

Phone Type	1st step	2nd step	3rd step	4th step	5th step
	Another call is already ringing on B's phone. A calls B	B presses the key under the icon	B dials C	B selects a call from the list of ringing calls The oldest call is selected by default	B is disconnected from A A is transferred to C
	Another call is already ringing on B's phone. A calls B	B presses the function key labeled "Xfer"	B dials C	B selects a call from the list of ringing calls The oldest call is selected by default	B is disconnected from A A is transferred to C
	Another call is already ringing on B's phone. A calls B	B presses F-Key "F_DEFLECT"	B dials C	B selects a call from the list of ringing calls The oldest call is selected by default	B is disconnected from A A is transferred to C

Disabling Call Deflect

Turning on the setting "Disable Deflection" will also disable Call Deflect. When this setting is turned on, the soft transfer key will not appear.